September 17, 2020
4 min read
I was having an ambient static noise in my QC35 II's ONLY when connected to my Macbook Pro, not when connected to my iPhone. Additionally, the "action button" on my headphones that should change noise cancellation levels was non-functional.
First, I tried going to Bose's Updater website and making sure I had the latest installed firmware. The website claimed I had the latest version installed, so I started searching for support posts to hopefully solve my problem.
This support post suggested I could reset my headphones:
This support post suggested that this static issue was specifically related to my Macbook Pro and that changing my audio input would fix the issue:
This support post detailed how to actually reinstall the latest firmware on my QC35 II's:
I didn't even find this post via Bose's website, I found it via an article on The Verge that was talking about owners complaining about their QC35 II's.
I followed these above steps, waited for the
4.5.2 firmware update to reinstall, and now my headphones are functional again! Hurray!
I have had bad bluetooth experiences in the past, so I was pretty reticent to use this pair. My partner bought them for me, so I gave them a try though. I loved them!
I really underestimated the value in being able to stand up from my desk and still listen to my audio without disturbing other people. Additionally, the noise cancelling is very good and keeps air conditioner and washer/dryer noise from bothering me during the work day.
However, the longer I've had these headphones the more I've run into problems with their performance. This post details my solution to the worst one I've encountered so far. This coupled with Bose's pretty miserable online support has really disenchanted me with this product.
Since I have these headphones working again (and they are great when they work), I don't feel the need to replace them yet. If you're in the market for wireless noise cancelling headphones I would actively recommend searching for other alternatives. I don't know if there are better options out there these days, but I hope there are good non-Bose options when these headphones finish breaking all the way.